WebYou'll see your individual agent call queue history and previews of your call queue's shared transcribed voicemail. The Agents list in the lower right corner shows you who else is available to take calls. Change your view. Switch from your call queue history to the support team’s shared voicemail by selecting an option near the top of the screen. WebAgent Availability. This shows the amount of time an agent was logged in each day, including when they started, when they paused, and when they logged out of a queue. It is specific to the filter settings and only shows events once an agent has logged out (creating a closed event).

UnitedHealth Group

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What is the supervisor dashboard? - GoTo Connect Support

WebReady to sign in or register for a health plan account? Find links for UnitedHealthcare’s secure sites for members, employers, brokers or providers. WebSep 27, 2024 · In the Agent Console, open the drop-down menu in the top right corner (next to your username), and click Manage People & Devices. Tip: The "Keep me signed in" feature allows the user to remain signed in to their GoToAssist Remote Support v5 account as long as there is activity and the user has not cleared their web browser cache where … WebUse the agent dashboard to manage your status in assigned queues, view high-level queue activity, engage in calls and chats, and manage your agent settings (if applicable). Sign … michaels tie dye kit